Privacy Policy

We may collect information you provide directly to us, including:

• Name
• Email address
• Phone number
• Mailing or billing information
• Appointment and scheduling information
• Training enrollment information
• Communications you send to us
• Information provided through contact or registration forms
• Course participation information
• Practice quiz or assessment information
• Training completion information
• Employer or company information when training is employer-sponsored

Payments may be processed through a third-party payment processor. Payment information is handled according to that provider’s applicable privacy and security practices.

True North CDL does not intentionally store complete payment-card numbers on its own website or systems.

We may use personal information to:

• Process training registrations
• Schedule orientations and training sessions
• Verify student identity
• Provide course materials
• Administer training and assessments
• Communicate about appointments and course requirements
• Process payments and refunds
• Respond to questions
• Provide customer support
• Maintain training and business records
• Prevent misuse or fraud
• Improve our website and training process
• Comply with legal, regulatory or administrative obligations
• Send marketing communications when the recipient has provided appropriate consent

If you provide your phone number or email address and consent to communications, True North CDL may send messages related to:

• Registration
• Appointments
• Reminders
• Course instructions
• Training updates
• Customer support
• Administrative notices
• Promotional or marketing communications where consent has been provided

Consent to receive promotional text messages is not a condition of purchasing training unless otherwise clearly disclosed at the point of consent.

Transactional or service-related communications may still be necessary to administer a course or appointment.

True North CDL may use cookies and similar technologies to operate the website, understand website usage and support advertising or marketing.

The website may use services including:

• GoHighLevel
• Meta Pixel
• YouTube
• Zoom (live virtual training meetings)

These services may collect device, browser, interaction or usage information according to their own privacy policies.

Embedded YouTube content may communicate with Google/YouTube when a visitor interacts with or views embedded content.

Meta Pixel may be used to understand advertising performance and website interactions.

Where required by applicable law, True North CDL will provide appropriate choices concerning non-essential tracking or advertising technologies.

Users may also manage cookies through their browser settings.

True North CDL may share information with service providers when reasonably necessary to operate the business and provide training. These may include providers for:

• Payment processing
• Website hosting
• CRM and communications
• Scheduling
• Email and SMS delivery
• Video delivery
• Advertising and analytics
• Professional services
• Compliance and recordkeeping

True North CDL may also disclose information:

• When required by law
• In response to lawful government requests
• To protect the rights, safety or property of True North CDL, students or others
• In connection with a business transfer, merger or similar transaction

For employer-sponsored training, True North CDL may provide the sponsoring employer with training-related information such as attendance, completion status, assessment scores and completion documentation, where appropriate and consistent with applicable law and the training arrangement.

Live training meetings are conducted through Zoom. Zoom may process meeting information according to its own privacy policy.

Training sessions are not automatically recorded for marketing purposes.

If True North CDL wishes to record or use a student’s name, image, voice, photograph, video or testimonial for advertising, social media or promotional purposes, separate consent will be obtained. Silence or non-response is not consent.

True North CDL does not sell personal information in exchange for money.

Some advertising or analytics technologies, including Meta Pixel, may involve disclosure of online identifiers or activity information to third-party platforms for advertising or measurement purposes.

Depending on the law where you live, you may have rights concerning this type of use.

True North CDL uses reasonable administrative, technical and organizational measures intended to protect personal information.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

We retain information only as long as reasonably necessary for training administration, business operations, legal obligations, dispute resolution, compliance and legitimate recordkeeping purposes.

Different types of information may be retained for different periods.

Depending on where you live, applicable law may provide rights concerning your personal information, including rights to:

• Request access
• Request correction
• Request deletion
• Request information about certain disclosures
• Opt out of certain marketing communications
• Exercise additional privacy rights provided by applicable state law

Requests may be sent to bill@collinstransportation.com.

True North CDL may need to verify the identity of the person making a request before responding.

True North CDL training is intended for individuals who are legally eligible to participate in the applicable commercial-driver or endorsement process.

The website is not designed to knowingly collect personal information from young children.

Enrollment eligibility may depend on age, licensing status and applicable federal or state requirements.

The website may link to third-party websites including government agencies, payment services and technology providers.

True North CDL is not responsible for the privacy practices of third-party websites.

True North CDL may update this Privacy Policy from time to time.

The current version will be posted on this page with the applicable updated date.